Virgin Mobile website
Thousands of conversations with customer service, hundreds of hours spent on analysing how customers navigate the website, and a couple of months of interviews with hotline staff about the most common questions – all of this to make things easier.
The new website was preceded by interviews, conversations and research. On the basis of identified problems we designed the website in such a way, that the path between problem identification and problem resolution is as fast and simple as possible.
Thanks to our solutions, users don’t get lost among multiple categories and get quick help.